Why should I create a personal shopping account?
Why can't I login?
What forms of payment does Masque.biz accept?
Can I change a payment method after submitting an order?
Is it safe to pay by credit card online?
Q: Why should I create a personal shopping account?
Why should I create a personal shopping account?
A:
Here are just a few of the benefits for establishing a personal account:
1) Expedite your checkout process.
2) It's safe-you never have to send us your credit card info (all shopping carts are processed and stored through Paypal)
3) Never have to re-type your billing and shipping information over the Internet again for future purchases.
4) You have the ability to set a different billing address from your shipping address in different countries, hence your shipping will automatically calculate from your shipping address.
5) Access your account information online.
Q: Why can't I login?
Why can't I login?
A:
Login user names and passwords are case-sensitive, so you must be sure to type exactly the same combination of upper and lower case characters as you did when you initially entered them.
In case you've forgotten your password, visit our Password Assistance page. To learn more, visit our Registration/Login page.
Q: What forms of payment does Masque.biz accept?
What forms of payment does Masque.biz accept?
A:
All orders are process through PayPal with the option of using Mastercard, VISA, and American Express without a PayPal account.
This protects both yourself and Masque.biz from any identity theft as non of your credit card information are stored on Masque.biz
All credit card information are process through PayPal in which you either enter your credit card information at PayPal's site or use your PayPal account.
PayPal is owned by eBay therefore the information is well protected.
Q: Can I change a payment method after submitting an order?
Can I change a payment method after submitting an order?
A:
No, not online in real-time after the order is processed on PayPal.
However, you can call our office to make adjustments to your order. Pending on the request a service charge my be required.
Call: 1-800-387-3217 and speak to customer service for assistance on your order.
**IMPORTANT NOTE ** ALL ORDERS MUST BE CHANGED BEFORE WE SHIP
Q: Is it safe to pay by credit card online?
Is it safe to pay by credit card online?
A:
Again, all credit card information are entered on PayPal's site.
No financial information is stored on masque.biz - this is a policy to protect both yourself as a user and us as the merchant.
Information provided by you is transmitted via Secure Socket Layer (SSL) technology on PayPal which the information is encrypted.
PayPal is owned by eBay as well as all liabilities on their side.
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Return Policy
Our no hassle return policy is that any item that we sell can be returned minus a 25% restocking fee (excluding shipping charges) up to 30 days from the date of shipment.
In order for a returned item to be accepted, the returned item must be in its original condition (no damage) and returned in it's original packaging. Product must be in new condition. No return or exchange on merchandise that shows signs of having been installed, mounted, scratched, or defaced will be allowed.
Customer is responsible for all return shipping charges. Original shipping and handling charges are not refundable. Please include a written explanation and a contact phone number where we may be able to reach you along with your return.
*Important - You must obtain a return tracking number from Interiors by Masque before returning an item. Please request a return tracking number by emailing sales@masque.biz
In your email, please indicate the item(s) to be returned and the reason. |
