Personal Shopping Account, Login/Logout
Q. Why should I create a personal shopping account?
A. Here are just a few of the benefits for establishing a personal account:
- Expedite your checkout process.
- It's safe-you never have to send us your credit card (optional), billing and shipping information over the Internet again for future purchases shopping history.
- Access your account information online.
- Create a Personal Shopping Account.
Q. Why can't I login?
A. Login user names and passwords are case-sensitive, so you must be sure to type exactly the same combination of upper and lower case characters as you did when you initially entered them. In case you've forgotten your password, visit our Password Assistance page. To learn more, visit our Registration/Login page.
Website Pricing and Ordering Information
Q. What forms of payment does Masque.biz accept?
A. Mastercard, VISA, and American Express are accepted for online orders.
Q. Can I change a payment method after submitting an order?
A. No. Once you have selected credit card and submitted your order, the method cannot be changed.
Q. Is it safe to pay by credit card online?
A. Information provided by you is transmitted to us via Secure Socket Layer (SSL) technology. All information is encrypted by the software. Once we receive your information, all access to it is limited and protected against unauthorized use.
By registering prior to making a purchase on our site, you are able to transmit your credit card number/expiration date (optional) and other pertinent information for us to securely store in encrypted form. In this way, when you make a future purchase, you will not need to send that same sensitive information again over the Internet. Privacy Policy
Return Policy
Our no hassle return policy is that any item that we sell can be returned minus a 25% restocking fee (excluding shipping charges) up to 30 days from the date of shipment.
In order for a returned item to be accepted, the returned item must be in its original condition (no damage) and returned in it's original packaging. Product must be in new condition. No return or exchange on merchandise that shows signs of having been installed, mounted, scratched, or defaced will be allowed.
Customer is responsible for all return shipping charges. Original shipping and handling charges are not refundable. Please include a written explanation and a contact phone number where we may be able to reach you along with your return.
*Important - You must obtain a return tracking number from Interiors by Masque before returning an item. Please request a return tracking number by emailing sales@masque.biz
In your email, please indicate the item(s) to be returned and the reason. |
